What is a Public Inquiry — and why might you face one?

A Public Inquiry (PI) held by the Traffic Commissioner is a formal hearing that investigates concerns relating to the safety, compliance and conduct of commercial vehicle operators, drivers and transport managers. The inquiry is conducted by an independent Traffic Commissioner, appointed by the UK government.

During a Public Inquiry, the Traffic Commissioner has the power to question witnesses, review evidence and make decisions that can affect the future of your Operator Licence. The inquiry can cover a wide range of topics — including vehicle maintenance, drivers' hours, road safety and environmental compliance.

What can trigger a Public Inquiry?

A number of issues can lead the Traffic Commissioner to call an operator, driver or transport manager to inquiry:

• A history of non-compliance — such as repeated traffic violations, vehicle defects or driver misconduct
• Serious accidents involving a commercial vehicle
• Complaints from the public or other operators about safety or conduct
• Significant changes to a business — such as acquiring new vehicles or appointing a new transport manager

Many of these triggers — particularly maintenance and drivers' hours failings — can be prevented with sound systems. Robust maintenance records and effective tachograph analysis are among the strongest protections against ever being called to inquiry.

What outcomes can a Public Inquiry have?

Based on the outcome, the Traffic Commissioner may take a range of actions:

• Revoking or suspending the Operator Licence
• Imposing conditions on the licence, such as additional training or vehicle inspections
• Imposing financial penalties, or ordering the operator to pay costs related to the inquiry
• Disqualifying a driver or transport manager from holding or working under an Operator Licence

The stakes are high, which is why thorough preparation is essential. Our essential guide to Public Inquiries walks you through every step.

How FTC supports you

We can support you in all aspects of a Public Inquiry — recovery plans, training, preparation and representation. We know time is limited, so we aim to be by your side within 24 hours, offering expert help across England and Scotland at a fraction of the cost of legal representation. Whether you need full PI preparation and representation or simply initial guidance, we're here to help.

Need help with a Public Inquiry?

If you've received a call to a Public Inquiry, act now. Contact us today for a free, confidential discussion — the sooner you prepare, the stronger your position will be.